Returning an item

If you wish to return an item purchased from vaughandavies.co.uk please contact us by email (admin@vaughandavies.co.uk) or by telephone (01352 752632). Returns can be posted to Vaughan Davies Ltd, The Cross, 1-3 Wrexham Street, Mold, Flintshire, CH7 1ET.

RETURNS POLICY

Goods should be returned within 28 days of delivery.

Please obtain a proof of posting containing the postage details when you return your parcel or request ‘signed for’ delivery. This receipt provides tracking details, once received at our local depot, the parcel will be delivered to us within 48 working hours.

Refunds can take upto 14 working days from receipt depending on your bank.

Postage charges are refunded only if you are returning items that are found to have a manufacturing fault or quality issue. 

RETURNS CONDITIONS

All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods.

We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We shall evaluate the condition of the product by considering if the item’s handling goes beyond the general/ expected wear of the product.  All items retuned will be reviewed on an individual basis/ according to manufactures guidelines.

FAULTY OR INCORRECT ITEMS RECEIVED

If the item you received is faulty or if you have received an incorrect item to which you ordered, please contact us as described above. Please mark the return item as either faulty (with description of fault), or item not as ordered.

Your statutory rights are not affected. Please refer to the full terms and conditions for the contract of your sale.

YOUR STATUTORY RIGHT TO CANCEL

Your statutory right to cancel is incorporated into our Returns Policy. You can exercise your statutory right by completing this form and emailing us (admin@vaughandavies.co.uk) or by telephone (01352 752632). Please ensure you provide us with your order number.